Terms & Conditions of Agreements with XSI

Payment Terms:

Lead Generation / SEO Services / Reputation Management Services:

Payment for the first month upon signing of the Contract. This includes both the upfront investment and the monthly fee. Payments are due immediately with a Credit Card payment. Payments for the first period will be pro-rated based on the timing during the month when a contract is signed.

Payment for subsequent months will be due on the 1st of each month by Credit Card.

Reputation Management Services may be both monthly fees and, potentially, success fees. Monthly maintenance/consulting fees are paid for on the 1st of the month. Success Fees are paid immediately from the moment the event is successful with a form of payment on file.

Virtual Employees / BPO / Telemarketing Services:

Payment for the first month upon signing of the Contract. Payments are due immediately with a Credit Card payment. Payments for the first period will be pro-rated based on the timing during the month when a contract is signed.

Payment for subsequent months will be due on the 1st of each month in advance of services by Credit Card.

Part-time Virtual Employees: an estimated invoice will be done during the first month on the first day of employment for the period that follows through the following 30-day monthly period. So if someone begins on the 20th of the month, then an estimated invoice will be provided and paid for on the first day of the Virtual Employees engagement for the remainder of that month from the 20th through the entire following month. Each month thereafter will be paid on the 1st of the month. If there is a credit due for lack of hours worked, that credit will be applied on the 1st of the month in subsequent billing periods. IF more hours were worked than estimated, then that will also be reflected in the following invoices.

Success Fees for Accounts Receivable Collections will be paid on the first of each month after the prior month’s collections have been successfully cleared in the Company’s Bank.

For customers using XSI Virtual Employees, it is the customer’s responsibility to track time for purposes of XSI billing the customer. XSI Virtual Employees will report their time to XSI if the XSI customer does not. XSI Customers using Virtual Employees contracted as full-time will get 40 hours per week at the rate contracted. If a Virtual Employee misses time, it is up to the XSI Customer to ask the Virtual Employee to give back that time OR agree to pay for the time off whether it is vacation time, sick time, personal days, or emergency days (similar to a full-time US based employee).

For customers using XSI Virtual Employees in Telemarketing or roles that involve selling with Commissions, it is the XSI Customer’s responsibility to inform XSI of the Commission to be paid. If this does not happen, XSI will get the Commission report from the XSI Virtual Employee and bill the XSI customer accordingly.

Software:

Software is paid at the beginning of each month on the 1st or closest day to the 1st which is a weekday.

Disclaimer & As-Is Provisions

Most of the Terms of this Agreement are extremely straight forward and between how the Agreement is written and what is listed on the Company’s (“XSI) Website, there should be no need for further explanations. Still, let us proceed with extreme caution and spell out disclaimers and as-is provisions here. Please see below.

• XSI is not providing financial advice in the case of our Virtual Employees (“VE”) through our Business Process Outsourcing (“BPO”) Services when we’re contracted to provide Bookkeeping Services or Accounting Services. XSI does not give any financial advice. XSI’s BPO Services are merely supplying the labor to perform the Bookkeeping or Accounting Services. It is the responsibility of each of our customers to abide by the laws and our customers should always seek our their own legal or tax advice through professionals who are experts in this space. AND, those experts should feel free to work with XSI’s BPO VE’s to remain within the guidelines of the laws. These Services are being purchased from XSI on an as-is basis.
• XSI’s VE’s through our BPO Services are consultants at very low monthly or hourly rates. Regardless of what form of engagement with XSI’s VE’s, these VE’s are to be trained by the purchaser and managed by the purchaser as if they are employees directly employed by the purchaser. 
• XSI may supply some training on an hourly basis for VEs purchased from XSI. XSI may also supply some direction/management on an hourly basis for the use of VEs. XSI may supply some amount of free training and management and those amount of hours will be spelled out in the Agreement. If XSI is not charging for the training or management of VEs, then XSI has zero responsibility or accountability for training or management. 
• XSI supplies VEs with Telemarketing and/or Appointment Setting services. XSI is, in no way, guaranteeing any Sales and/or Marketing results for Telemarketing or SEO Services or Lead Generation Campaigns. While XSI believes that using XSI’s VEs for Telemarketing and/or Appointment Setting Services is of strong value, XSI is not guaranteeing results, or is XSI supplying these VEs for Telemarketing and/or Appointment Setting Services on a contingency basis whereby base pay is foregone UNTIL there is success defined by the purchaser. IF XSI is supplying VE’s on a contingency of success basis, then this will be spelled out in the Agreement. 
• XSI is not guaranteeing any results from strategic partners or vendors that are supplied to purchasers through XSI’s Sales or Promotion. These Services and/or Products are sold as-is.
• When XSI is engaged for training and/or managing, the XSI will collaborate with the purchaser of these services and strive to reach goals set by the purchaser. XSI does not and will not guarantee results. 
• If payments are not made by the purchaser, XSI is going to cut off Products and/or Services at the earliest time. XSI is, in no way, fronting money for Purchasers. Any non-payment by purchasers will be sought by XSI through legal actions and will be subject to 15% interest per month. Legal fees incurred by XSI will be paid for by the purchaser in default. 
• Reputation Management Success is not guaranteed in any form through this Agreement. The Company has had previous success and while this is a statistical probability of future success, each customer is unique and, therefore, no guarantee can be provided for these services XSI is also not responsible, in any way, for any digital footprint negative changes or problems.
• XSI is not guaranteeing any results from various Digital Marketing Services. Much of the results depend on many variables including the customer’s participation. Clearly, the objective is to drive results. Guarantees cannot be made, however.
• Cancellations through Credit Card Companies to stop Recurring Charges are not valid forms of cancellation through this Agreement. 
• QuickBooks, or any Intuit-related product, pricing is subject to Intuit’s policies. IF Intuit raises prices, then XSI prices will go up automatically. The same would be true IF Intuit decreases prices.
• If a customer does not pay their invoices, then any data or property from that customer will not be returned until the invoices are paid in full.
• Any and ALL cancellations need to be done in writing (email is fine) from the signer of the agreement/license holder with administrative authority. XSI cannot accept written instructions for cancellation of services from anyone but the signer of our agreements/license holders (administration level).
• If there are adjustments in the economy, landscape, law, global events, currency values/rests, and/or but not limited to corporate changes at partners such as but not limited to Intuit due to force majeure events and/or evolutions, then XSI reserves the right to adjust pricing and/or other terms to contracts accordingly.