Auto Shop Booking and Payment Management
Xceleran’s CEC Business Management System when combined with our Delay Pay Consumer financing is an especially powerful solution for Auto Shops. It creates a simple yet powerful digital experience for you and your customers.
Xceleran - CEC (Customer Engagement Center)
Attract, Automate, Integrate, Frictionlessly
Automate your Business Life Cycle from customer acquisition to payment management. Get more business, keep more of your money, and build brand loyalty with a digital 21st century experience for your customers and employees.
Tools to Attract and Keep Customers
Today’s Digital World is where your Company often gets the first interaction from potential customers for your business!
This means your digital tools need to be not only be informative but actually be part of the customer journey from Discovery to Customer Satisfaction. We provide all the tools you’ll need to create not only a Frictionless Journey but also a Memorable one.
These tools include our:
- Google My Business listing
- CallPop Intelligent Phone Answering Software
- Appointment Request Software
- Automated Communications
- And More
Start your Customer’s Journey the Way they Want
Getting your new and existing customer off to a great start means giving them the ability to request an appointment with you the way they want to, and by the way, in a manner that makes your life hassle-free too.
That means supporting all forms of communications, voice, email, and text messaging, all the time. The only practical way to do that is digitally using Xceleran’s Customer Booking Request Calendar combined with automated communications. For that to work for you it needs to be equally frictionless with instant messaging and follow-me communications.
Integration of Key Components Creates a Seamless Journey for you and Your Customers
Your Seamless Journey starts with having access to all your business management tools in one spot whether you’re in the office or on the road.
It continues by connecting your scheduling, estimating, communication, and bookkeeping together so when something happens in one process it’s recorded in all.
Now, scroll down and see some of the great features that will make your customer and you enjoy a great business experience.
Easy Booking Process and Management
All Booking Requests are made from the Booking Calendar. For your customers it’s accessed from a link on your website, marketing materials, digital ads, etc. For you it’s from your Business Management Software Scheduler.
Our exclusive calendar filters allow you to perfectly market your services with pictures and services details so that the right option is selected and only those time slots available are shown. No double booking.
All Requests are turned into Bookings (appointments) by you and only then is it confirmed.
All communications are automatic including Reminders and Follow Up emails and text messages. That includes Surveys to post to tour web site or on Social Media.
In the Customers tab, you can find customer details, add a new customer, create a booking, and see the history of past appointments, link to an email or telephone, and more.
- Use the search bar to search for customers.
- Click a name to open details or to create a new booking for this customer.
- If you are on your mobile device or have a computer phone source like myServicePhone or Skype Phone you can click to autodial.
- Click on the email address, and you will open your default email.
- Customers have added automatically when they request a Booking.
- You can also manually add customers or create a Booking for them directly.
- Export to Excel file option is available.
- Integration with QuickBooks Online to
- Synchronize Customer Data and History across all platforms
- Create estimates and invoices
- Record deposits and payments
- Collect deposits to be collected when the booking is made.
- Add Promotion Codes
- XceleranCC-Virtual Terminal features
- 4 ways to manually collect payments including Point of Sale
- Transaction Management including Voids and Refunds
- Integrates with QuickBooks Online for easy seamless bookkeeping
- Processing cost – 2.9% + $.10/transaction or BETTER
- Consumer Financing through Delay Pay
CallPop Intelligent Phone Answering Software:
- Gathers key current data on customer calling from Xceleran BMS. Read more
- Provides access to past history as well as makes notes. Read more
- Links to Customer Site in Xceleran BMS. Read more
- Links to XceleranCC-Virtual Terminal. Read more
* Requires approved voice-over IP phone service.
Our Integrating online Reputation Management into your personalized Business Management System gives you visibility into how your customers and potential customers see you, AND as importantly a way to instantly and easily respond.
Based on how your business performs in four (4) areas:
Social Reputation Rating
The average star rating for each of the past three months. The associated “Customer Trends” button can be used to show or hide customer trends on the same graph.