Rebate Program

Rebates, Package Pricing & Advertising Business Model

IF XSI is offering rebates, those rebates are available with specific terms. 

• Rebate payments are mostly made via discounts on invoices against other software purchases. When an exception is made, and a rebate program is made in the form of a payment, then payments are made via ACH to your company and done no sooner than 30 days after XSI is paid by the Rebating program (e.g. Merchant Services provider). Again, most rebates will be credits on invoices related to XSI or Intuit Software.
• Rebates are not available if the customer cannot be underwritten by XSI’s Banking / Underwriting partners. This applies to both Merchant Services & Delay Pay (or Buy Now, Pay Later Products). Not qualifying for underwriting is not a valid reason for contract cancellation or Merchant Service chargebacks.

• Rebates cannot be applied unless XSI is getting credit for (Merchant Services from Credit Card / ATM card processing – ACH is not part of the rebate calculation) and/or Delay Pay Consumer Financing or Commercial Financing. Credit is defined as being paid. When certain cards are excluded from payments to XSI, then these cards will be deducted from the rebate program. For instance, some corporate cards may not pay XSI through our Merchant Services Partners. In those cases, these transactions will be deducted from the rebate equation; XSI cannot provide rebates when there are no payments to XSI, regardless of the reasoning.

• Nearly all Rebate Programs key off of Merchant Services. Rebate Programs would be specifically from Xplor Pay. While XSI sells and has Intuit Merchant Services integrated, Rebate Programs are with Clearnet (or previous to the date of 10/15/2024 GPI – Global Payments, Inc.) UNLESS specifically written into the Agreement and stated otherwise.

• Rebate $’s for merchant services or delay payments are calculated based on what XSI is paid by our underwriters. XSI has no control over what credit cards pr ATM cards are used. Business Cards and/or cards with heavy points or cash-back promotions pay less or even $0. When XSI is not paid by the merchant services company, neither can XSI offer rebates on those transactions. So, as an example, if transactions are supposed to pay out $20 up to a certain figure and then $50 from that figure upwards from XSI to your company, however, too many Business Cards or such were used, then XSI won’t be able to make payments to your company. XSI can only provide rebate dollars, in whatever forms, if XSI is getting paid at the rate XSI is projecting. Transaction data can be provided to demonstrate the realities of payments to XSI and, then, hence, to your company.
• If your rebates are related to software from XSI or Intuit, those rebates could be subject to adjustments if the software pricing changes. For instance, if Intuit raises pricing and your company is getting a rebate based off of X$’s for each $Y dollars processed with Xplor Pay Merchant Services and Intuit raises prices by 10%, then the $Y dollars will increase by the same figure that Intuit raised prices by, in this example 10%.
• Your Merchant Services rebates have a baseline rate. Most of those rates are set at a base rate of 0.75% discount rate and 10 cents per authorization over Card Brand Processing Costs. Let’s say the rebates pays $30 for each $25,000 processed as an example. And let’s say that your company negotiates 0.65% discount rate and 10 cents per authorization over Card Brand Processing Costs. 0.75% – 0.65% = 0.10% or 13.33% improvement. This 13.33% improvement is then deducted from the offer, in this example $30 for each $25,000. The rebate would show as $30 X 13.33% or $4. $30 – $4 = $26 rebate. It’s all logical math. If you want a better rate, then your rebate will decrease. If you have a competitive or baseline rate, then our rebate will remain high. We recommend this as you can see in our video above because if you are using a Cash Discount pricing basis, you can pass on the fee’s to your customers.

• IF your Company is on a Rebate Contract with XSI and your Company decides not to use XSI’s rebate program, then XSI would have to charge your Company for the Software (Intuit / QBO or XSI Software or any Software on the Rebate Program listed in your Agreement). While this is an obvious point, if your Company requires XSI to relay the terms of your Agreement outside of an email exchange more than one time (meaning if XSI replies to your email once, anything after that will be a charge), XSI reserves the right to charge your Company at a rate of $500 per hour in 15 minute increments to walk you through the terms of your agreement. It is possible XSI does not exercise this right but it is also possible XSI does exercise this right. We encourage you to read the Agreement and also use common sense. What does this mean? Well of your QBO from XSI is being rebated but you are not using XSI’s Merchant Services program (or any other service that comes with rebates toward Intuit / QBO or XSI software), then of course you are going to be charged for QBO (or whatever is being used from XSI). This is common sense. Forcing XSI to explain this is a cost to XSI when the contract terms are not being fully met by the customer. As a result, XSI has to pay for the costs and, hence, potential charges for the explanation that is entirely clear in both the Agreement and the terms on XSI’s website.

• Any Company contracting with XSI under a rebate program will be required to allow XSI to advertise other services and/or software to their Company or their Franchisees / Dealers. When taking a rebate and/or obtaining Software at discounted or even $0 cost, the business model becomes the same as what is commonly referred to in Streaming as an Advertising Business Model. For instance, when choosing a plan on a Streaming platform such as Hulu, one can pay full price and have no ads or one can pay a discounted price and have ads appear. XSI’s model is the same. When taking a discount off of the listed Software prices (see the pricing in the Configurator tab under our Software Products), then automatically the customer is agreeing to ads being allowed within the software. The discount is defined as a rebate on Merchant Services, other possible rebates, the Bundling of Services, and/or just simply lowering the stated / MSRP prices of Software listed in our Configurator. Customers can shift to a non-ad model by paying std. MSRP prices on Software. These terms apply to single location customers or thousands of location Franchises / Dealer networks.

IF XSI is offering Packaged Pricing, the pricing is dependent upon the purchase or use of ALL Services in the Contract:

• • Often XSI will package pricing such that a substantial discount is given on certain items in exchange for the use of other items. In the event that certain items are not being purchased or used, regardless of the reason, pricing will automatically revert to the Standard prices quoted AND additional charges for previous months will apply at the standard prices. Under no circumstances can a customer be in breach of these terms and use a Merchant Services Charge Back to cancel their contract or forgo payment. 
  • If the above bullet point occurs, the Customer cannot use this reason in the contract terms as a valid reason to cancel the Contract, especially, if considerations were provided with substantial discounts for a 12-month, or long-term contract, vs. a 30-day contract.
  • The Terms above related to Rebates also apply to Packaged Pricing.
  • When a contract is signed with packaged pricing, IF a customer decides not to use one of the services in the package, XSI reserves the right to adjust the other prices in the package. This should be obvious but in the event it is not, it is an actual term of the contract. In the case of a contract with a Dealer Network or a Franchisor, the same applies. IF the contract packages prices together and provides discounts, substantial or otherwise, the same term applies. For example, if the packaged / bundled prices include discounts on Software, XSI, Intuit, or otherwise, the Franchisor cannot provide exceptions without express written permission from XSI. A further example could be if the bundled package includes QBO, then this automatically means ALL Franchisees. The same would apply for any service in the bundled / package.
  • IF a contract is signed with bundled / packaged pricing and the customer (a single location small business, a multi location small business, a Franchisor, or a Dealer Network or any customer) decides to cancel the contract, XSI may collect the full price for ALL the products listed in the bundle / package back to the start date of the agreement, so retroactively, IF the customer did not follow through with taking ALL the products in the bundle / package.
  • Lack of using any of the Software does not mean the agreement is terminated. XSI is not responsible for whether a customer is using the software or not. The only way a contract can be terminated is through a written termination notice from the signer of the Contract or proven authority at a Company who holds fiduciary duties over the signer of any contract / agreement.

Disclaimer

XSI may, from time to time, update, add, or delete terms of services under any and all sections of this set of Terms. XSI may, from time to time, send terms update notifications, however, XSI is not obligated to email or notify customers of any changes to the terms.