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Global Payments Integrated (GPI)
As a Global Payments Company, Global Payments Integrated is driving payments innovation in software applications – supporting the quickly changing ways payments are processed while delivering industry-standard technical and customer support.
Competitive Analysis
Our integrated Competitive Analysis takes your online presence tracking one step further by comparing your social media status directly to your competitors. You can even see their reviews to see what their customers are saying and maybe learn something useful or find a weakness to exploit. You can even compare sales information and they don’t have to be GPI customers for you to see it.
Customer Intelligence | Reviews
Where are my customers talking about my business?
What are they saying?
Can I engage (view and respond) with customers via social review sites?
Customer Intelligence | Competition Comparison
Customer Intelligence | Competition Picker
- What are customers saying about the competition?
- Are there things the competition is doing that I should consider doing?
- * In Development: What are the top keywords in my competitor reviews?
Customer Intelligence | Reach Heat Map Updates
- Where do my customers come from / live?
- Where should I be advertising to draw my customers back?
- Where should I consider opening other locations?
Reputation Management
Our Integrating online Reputation Management into your personalized Business Management System gives you visibility into how your customers and potential customers see you, AND as importantly a way to instantly and easily respond.
CUSTOMER INTELLIGENCE
Grow Your Business
Manage Your Reputation
- Advanced customer demographics
- Side-by-side competitor data
- All business reviews and replies in one place
TOP FEATURES
- KEY CUSTOMER INSIGHTS
Skip the surveys, get advanced demographic information for your customers from zip code to spending habits.
- COMPETITOR DATA
Take the guesswork out of how your competitors stack up with side-by-side comparisons.
- ALL REVIEWS IN ONE PLACE
You’re represented by your worst person on your worst day. Stay ahead of your social reputation with review tracking, alerts, and response management from top sites.
Customer Intelligence | Dashboard
- What are my customers saying about me on online review sites?
- Is my social reputation improving or declining?
- Is social rating a leading indicator of sales trends?
- What types of customers am I attracting?
- Am I attracting the customers I want?
- How can I tailor the right marketing message to my customer interests?
- Do my customers differ between locations?
- What else do my customers spend their money on (behavioral segments)?
Marketing Score
Based on how your business performs in four (4) areas:
1.Reviews
2.Promotions
3.Social Reputation
4.Online Visibility
- Measure your brand’s online influence and reputation
Social Reputation Rating
The average star rating for each of the past three months. The associated “Customer Trends” button can be used to show or hide customer trends on the same graph.
- Star ratings help build trust; measure the success of your reputation-building efforts
Average Rating
Current overall average of all ratings (i.e. the sum of all review ratings divided by the number of reviews)
- At-a-glance view of how your business rates amongst your customer base
Review Snapshot
Color-coded representation of the sentiment of online and social review, as well as the breakdown of platforms, by the number of reviews / comments.
- Understand where your customers spend their online / social time to focus marketing and advertising spend
Reviews
Customer comments across popular online review and social media sites, with the option to view and reply directly from the Analytics application.
- Save time! No need for a separate social monitoring platform to drive customer engagement and build brand equity
Competition
Compare marketing score, overall average rating and reviews for a competitor of your choosing.
- See how you stack up against the competition; gain competitive intel to help give you an advantage
